Conversational analytics are about to change customer experiences forever

Evan Kohn Contributor A digital marketing and customer experience leader, Evan Kohn is chief business officer at Pypestream, where he created PypePro, an AI onboarding methodology used by Fortune 500 firms. < p id=”speakable-summary”>Companies have long relied on web analytics data like click rates, page views and session lengths to gain customer behavior insights.This method […]