Enterprise messaging is getting a lot smarter because of IM apps, social media, artificial intelligence and chatbots

Enterprise messaging, i.e. messages exchanged between businesses and consumers, is about to make a quantum leap into the digital world. So far, SMS was the only mobile messaging channel available to enterprises. But now, many more digital channels are emerging: apps such as Facebook Messenger, Whatsapp, Skype, Viber and more. Even voice channels are becoming …

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